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Breast Cancer Research

Volume 4 Supplement 1

Symposium Mammographicum 2002

Open Access

Quality management in the 21st century

  • S Munslow1 and
  • MG Wallis1
Breast Cancer Research20024(Suppl 1):43

Published: 1 July 2002


Cancer Research21st CenturyQuality ManagementManagement ApproachCentury Quality

Quality management systems in the 21st century should not be unwieldy and over-documented tomes, but should be used to reflect the organisation's policy, objectives and commitment to quality.

Quality management systems should be used as the basis for continually improving business performance with a more flexible 'process based' management approach rather than the earlier, somewhat regimented, 'system based' style.

Our aim, through the use of illustration, is to provide an informative view of the requirements of the 21st century quality management system [1] and the role and responsibilities of the quality manager.

Authors’ Affiliations

Breast Screening Unit, University Hospitals Coventry & Warwickshire NHS Trust, Coventry, UK


  1. IS09001: Quality Management System Requirements. 2000Google Scholar


© BioMed Central 2002