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Extended opening hours of the one-stop shop

Introduction

The one-stop model was introduced into the oncology follow-up clinic for breast cancer patients at Ealing Hospital in November 2010. We present why and how this change was introduced, and assess the impact on radiology practice during the first 6 months. We also present the results of our first patient satisfaction survey completed by those attending the new clinic.

Methods

A customer survey was completed by 50 patients attending the new follow-up clinic over a 2-month period. The impact on radiology practice was also assessed

Results

A total 100% of patients preferred the new follow-up system, and organisational changes to the work flow were implemented with no significant additional cost.

Conclusion

The one-stop approach is preferred by breast cancer patients at all stages of their care, not just at diagnosis. Patients can benefit from this system with minimal additional cost burden.

Author information

Correspondence to S Flais.

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Keywords

  • Breast Cancer
  • Breast Cancer Patient
  • Patient Satisfaction
  • Additional Cost
  • Organisational Change