Technical recalls (TC): a lesser service?
© Current Science Ltd 2000
Published: 1 October 2000
The aim of this pilot study was to provide qualitative and quantitative evidence on the level of satisfaction of the breast screening service provided for women who re-attend for technical recall (TC). The information obtained was used to improve the service where possible and appropriate. A specific questionnaire was developed which concentrated on the acceptability of: (1) the location; (2) the appointment time; (3) the mammogram; (4) the information sent with the appointment; and (5) the length of time between screening and results received.
Fifty women were given questionnaires to complete and post back to the unit; 50% replied. Although some women had waited 3 weeks for their recall appointment (screening to TC) and then a further 3-11 days for the results, the majority of those who replied (75%) were satisfied with the service provided. It should be noted, however, that this study period included Easter and May bank holidays and some of the women sampled were on holiday at their first offered appointment.
The outcome of this study has resulted in a formal procedure for technical recalls which includes: (1) specific clinics for technical recalls; (2) prioritisation film reading; and (3) further monitoring to ensure that results are received where possible within 3 weeks of initial attendance for breast screening.