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Women's satisfaction with clinical nurse specialists at assessment clinics within the West Midlands Breast Screening Programme
Breast Cancer Research volume 8, Article number: P44 (2006)
Due to lack of specific guidance as to how clinical nurse specialist (CNS) standards should be monitored, the West Midlands Breast Screening QA Reference Centre together with a CNS working party developed a tool to assess the role of the CNS in assessment clinics within the region. The audit was designed to determine a woman's satisfaction with the service offered by CNSs.
Survey forms were issued to all women attending a breast screening assessment clinic during March 2005, irrespective of whether or not they met with a CNS. An overall response rate of 62% was achieved. Ninety-two per cent of women had contact with a CNS at some point during the assessment process. Of these, 99% found it to be a valuable experience. Only three women felt that talking to a CNS was of no benefit to them. Sixty-five per cent had the CNS contact details provided prior to attending the assessment clinic, and 61% were given contact details for a CNS on the day of their assessment for follow up discussions.
Five per cent stated that discussions with the CNS were not held in a private room. It would appear that women found written information easier to understand (85%) than verbal (53%).
Service-specific comments and suggestions have been fed back to assist in service improvement. The audit will be repeated in 2006.
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Chapman, J., O'Sullivan, E., Kearins, O. et al. Women's satisfaction with clinical nurse specialists at assessment clinics within the West Midlands Breast Screening Programme. Breast Cancer Res 8 (Suppl 1), P44 (2006). https://doi.org/10.1186/bcr1459
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