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Volume 8 Supplement 1

Symposium Mammographicum 2006

  • Poster Presentation
  • Open Access

Women's satisfaction with clinical nurse specialists at assessment clinics within the West Midlands Breast Screening Programme

  • 1,
  • 1,
  • 1 and
  • 1
Breast Cancer Research20068 (Suppl 1) :P44

https://doi.org/10.1186/bcr1459

  • Published:

Keywords

  • Cancer Research
  • Assessment Clinic
  • Assessment Process
  • Screen Programme
  • Contact Detail

Due to lack of specific guidance as to how clinical nurse specialist (CNS) standards should be monitored, the West Midlands Breast Screening QA Reference Centre together with a CNS working party developed a tool to assess the role of the CNS in assessment clinics within the region. The audit was designed to determine a woman's satisfaction with the service offered by CNSs.

Survey forms were issued to all women attending a breast screening assessment clinic during March 2005, irrespective of whether or not they met with a CNS. An overall response rate of 62% was achieved. Ninety-two per cent of women had contact with a CNS at some point during the assessment process. Of these, 99% found it to be a valuable experience. Only three women felt that talking to a CNS was of no benefit to them. Sixty-five per cent had the CNS contact details provided prior to attending the assessment clinic, and 61% were given contact details for a CNS on the day of their assessment for follow up discussions.

Five per cent stated that discussions with the CNS were not held in a private room. It would appear that women found written information easier to understand (85%) than verbal (53%).

Service-specific comments and suggestions have been fed back to assist in service improvement. The audit will be repeated in 2006.

Authors’ Affiliations

(1)
West Midlands Cancer Intelligence Unit, Birmingham, UK

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